• First Call VA Services

I got 99 tasks and outsourcing should be the first one!

Have you ever wondered what you can outsource to First Call VA Services to make your life easier?


Owning a small business can be tough and nobody starts a business wanting to be bogged down in the administration side of things.


First Call VA Services can help. We have compiled a list of 99 tasks that you can outsource now, which will allow you to get on with running your business.


This list is only a small snapshot of the services offered and should you wish to contact First Call VA Services about this list or more, contact us here.


Administrative Support

Administrative support is key to any business. At First Call VA Services we aim to make your life easier by looking after a range of administrative tasks for your business.


1. Managing your calendar/schedule

2. Building or managing databases (of contacts, for example)

3. Booking appointments and calls

4. Making travel arrangements

5. Monitoring voicemail

6. File management (in Google Drive, Dropbox, etc.)

7. Data entry

8. Creating reports

9. Generating forms

10. Preparing slideshows

11. PDF conversions

12. PDF merging or splitting

13. Drafting letters, emails, internal communication, etc.

14. Preparing agendas

15. Sending cards/gifts (for holidays, thank you’s, milestone events, etc.)

16. Personal online shopping

17. Setting up spreadsheets

18. Drafting presentation slides

19. Audit and update Policies and Procedures

20. Event and Conferencing support


Customer Service

As we all know, customers can and will take up a lot of time and attention. At First Call VA Services we can handle those customer needs so you don't have to.


21. Processing orders and shipments

22. Processing refunds

23. Handling customer inquiries

24. Operating live chat

25. Following up on orders, inquiries, etc.

26. Chasing outstanding payments

27. Updating member records

28. Inviting/approving requests to join a membership community

29. Setting up/updating CRM tools


Content Production

If you have an online presence, you would need to create content. Content production is a huge and time-consuming task. And this is where First Call VA Services can come in to save the day.


30. Sourcing photos

31. Creating graphics

32. Uploading posts

33. Formatting posts to be published

34. Scheduling posts for publication

35. Proofreading posts

36. Editing posts

37. Coordinating with contributors and guest posters

38. Managing the editorial calendar

39. Generating topic ideas

40. Topic research

41. Compiling, formatting and uploading ebooks


Social Media

Whether we like it or not, Social Media is a part of our businesses. Having to stay on top of this can be the most time-consuming part of your day. Having to respond to comments, dm’s or just gaining followings sounds exhausting. Don't despair First Call VA Services can help.


42. Setting up new pages, accounts, groups, etc.

43. Promoting new posts across various social media channels

44. Promoting old posts via social media

45. Promoting posts of others via social media

46. Keeping the conversation going via social media

47. Sharing images/videos/articles

48. Replying to mentions/messages/comments on social media

49. Designing banners, headers, and backgrounds

50. Growing social media followings

51. Researching popular hashtags

52. Setting up social scheduling tools

53. Uploading content to social scheduling tools

54. Managing online communities


Email Management

Do you look at your email inbox and cringe with the number of emails you need to sort through. Have you been on a holiday and dreading the first-day inbox blues? Let First Call VA Services look after it for you.


55. Setting up Gmail or any other email client

56. Replying to common questions

57. Flagging important messages that need a reply

58. Following up on sent emails

59. Deleting spam

60. Unsubscribing from unwanted promotional lists

61. Tagging and archiving emails

62. Forwarding messages and inquiries to other team members

63. Drafting responses


Accounts Receivable/Accounts Payable

Are you struggling to keep up with your everyday accounts? Let First Call VA Services keep your accounts on track for you.


64. Creating invoice templates

65. Sending invoices

66. Processing payments

67. Bookkeeping

68. Data entry

69. Reconciliation


Email Marketing

Email marketing is another time-consuming component for any business. As online marketing is booming, email marketing is becoming more important to businesses. First Call VA Services has the tools to make this easy for you.


70. Setting up autoresponders

71. Scheduling email campaigns

72. Designing email templates

73. Managing the newsletter

74. Email list segmentation

75. Scrubbing email lists


Website Maintenance

As with social media, businesses these days should have a website. Even if it is a basic one that allows consumers to what the company is about and how they can contact you. First Call VA Services will not only build you a website they can also do those pesky maintenance things in the background.


76. Setting up new sites

77. Adding new pages

78. Customising themes

79. Setting up integrations (with social media, mailing lists, etc.)

80. Setting up and integrating a shop page and/or payment gateway

81. Ensuring that website information stays up-to-date


HR Support

Does your company need support, but you just don't have the time to sift through all the resumes you receive the minute you place an advertisement? What does the thought of paying a recruitment agency thousands of dollars to hire someone make you feel? First Call VA Services can do this plus more for a set fee.


82. Manage recruitment process end-to-end

83. Screen applicants and Arrange interviews

84. Applicant communication including advising applications of outcomes

85. Develop new / update existing job descriptions as required

86. Develop performance appraisal, goal setting, personal development plan, and review process for all staff

87. Identify and research appropriate training and personal development programs

88. Develop and execute staff wellness initiatives, including recommendations of employee benefits

89. Maintain leave registers and timesheets

90. Assist in employee/employer requirements

91. Create a Contract of Employment

92. Induction & Exit Programs


Company Secretarial Support

Most Company Secretaries seem to inherit the role rather than applying for them. Whilst there are legal implications around this role, the basic administration should not be one. First Call VA Services has been assisting Company Secretaries and CEOs with their administration needs for over 10 years.


93. Business registration assistance

94. Policies and Procedures

95. Agenda preparation

96. Minutes Draft preparation

97. Collating papers and distribution

98. Annual Report preparation

99. Maintaining Corporate Registers


Whilst this list of tasks is extensive it is by no means exhaustive. If you have an additional task or specific needs (software or marketing) don’t be afraid to ask. Whilst First Call VA services may not be an expert in all fields, we have a network of VA’s that can help.


The more we understand the way you run your business, the more we will be able to help you free up precious time.


In any business relationship trust is an important component. If you work with First Call VA Services, we can assure you that any information that passes our desk will remain highly confidential at all times.


Now that you have a snapshot of what services First Call VA Services can offer, you might have some additional questions. If you wish to have those questions answered or to find out how First Call VA Services can assist you, email kelly@firstcallvaservices.com.au or head to our contact page here.

© 2020 by First Call VA Services

ABN 56 860 306 293

Privacy Policy

FirstCallVAServices Pledge