Frequently Asked Questions

What is a Virtual Assistant (VA)?

A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office.



Why should I hire First Call VA Services?

It can be tough conducting your business when the emails start to pile up, the phone is ringing off the hook, the leads need chasing, and invoices need to be sent and followed up.


At First Call VA Services, I can help you answer your emails, send and chase up invoices, complete research, manage your projects, compile your meeting papers and much more.


I give you the time you need to make money with your business, while I take care of the administrative tasks.



What Tasks can I perform?

There is no limit to the task that I can perform. As an Executive Administrator for the past 20 years, I have extensive experience in a range of tasks.


Check out my comprehensive list of services here



How much does First Call VA Services charge?

Rather than charging a set rate, First Call VA Services will quote you on the scope of work you require. I’ll send you a brief to complete so that I can provide you with a full quote or proposal pending the tasks required.


When you choose to work with me, you’re paying for my years of experience, creativity, technical know-how, excellent reputation and my commitment to your project.


If you would like a price range, contact me with a brief description of the work required.



How do Clients generally send work through to VAs?

Most clients communicate their tasks and projects using email, phone, text messages or messenger. There is no right or wrong way to send work through. I have even been known to collect work from the client’s office if it is convenient. It’s not very different from working in a traditional ‘bricks and mortar’ office really.



What are First Call VA Services business hours?

My office hours are Monday to Friday 9 am – 5 pm. I will work outside these hours at times, but it is not expected of my clients that I am available 24hours.



What are the advantages of working with First Call VA Services?

I will only invoice you for the time spent on your tasks. I use time tracking software that tracks my hours and allows me to attach a timesheet with my invoice.

By working with me, I will be familiar with the way you and your business operates. This will help me to grow with your business and allow you more time to run your business rather than be bogged down in paperwork.

My ability to work unsupervised helps you to worry about running your business rather than having to micro-manage an admin person.

My skills become your assets. It is costly and time-consuming training new staff on the skills required. First Call VA Services has the skills you need saving you time and money.

Being an Australian small business, we understand the needs of a business environment, speak the language and are in the same time zone.

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